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This study aimed to examine (1) whether confidence in political and health authorities predicted intention to adopt recommended health-protective behaviours and (2) whether age, gender and education level moderated the relationship between confidence in political and health authorities and health protective-behaviours (download the COVIDSafe app, wear a face mask and stay at home).

This study assessed 1,206 Australians using an online survey. Participants answered questions regarding their confidence in political and health authorities and intention to adopt health-protective measures.

Confidence in health and political authorities predicted intention to stay home and intention to download the COVIDSafe app, but not to wear a face mask in public spaces. Age moderated the relationship between confidence in authorities and intention to stay home (i.e. among respondents with less than 54 years old, confidence in authorities was associated with higher intention to stay home). Further, age and education level moderated the relationship between confidence in authorities and intention to download the COVIDSafe app (i.e. among older respondents and those with a university degree or higher, confidence in authorities was more strongly associated with higher intention to download the COVIDSafe app). The interaction between confidence and education predicted adoption of mask-wearing (i.e. among participants with a university degree or higher, more confidence in authorities was associated with higher intention to wear a mask in public spaces).

Our findings can inform the development of targeted communications to increase health-protective behaviours at early stages of future pandemics.

Traditional Lump Sum (TLS) methods have been the primary procurement method within Australia. Yet, their use is beginning to wane in states such as: Queensland, New South Wales and Victoria where Design and Construct, Construction Management and hybrids thereof have become the norm. Considering the demands of clients, the increasing propensity to use non‐traditional methods, the quality of drawings that are being produced, and the role of software applications such as Computer‐Aided Design in directly generating quantities, this paper seeks to examine the role Bills of Quantities (BoQs) serve and how effective they are as a pre‐contract and post‐contract tool.

Only limited empirical research has addressed the role and effectiveness of BoQs, particularly in Australia. With this in mind, the research adopted an exploratory approach to gain insights from industry practitioners about BoQs. A questionnaire survey was developed from the literature and used to solicit the opinions of practitioners about their role and effectiveness as a pre‐contract and post‐contract tool.

The distributed questionnaire survey resulted in 86 responses from industry practitioners – quantity surveyors, building contractors, and project managers. The findings fundamentally reveal that the use of Bill of Quantities prepared in accordance with the standard method of measurement is on the decline and only useful as a tool for post‐contract control.

The research has revealed that there is a need for industry to embrace alternative forms of measuring quantities in building projects. Abridged bills and builders' quantities are being increasingly demanded in Australia. Thus, it is suggested that this demand could drive the need for alternative forms of pricing in building projects and lead to the increasing use of non‐traditional methods of measurement.

Institutional complexity shapes what is perceived as possible by framing cultural debates about practices, but organizations in turn shape how logics interpenetrate fields, suggesting that we must consider both the degree of compatibility between logics and the degree of practice variation in a field. Our exploratory study of three entrepreneurial impact finance organizations considers how they situate their practices between the market and community logics. We offer a recursive view that considers how multiple institutional logics shape practices and how entrepreneurial organizations adapt and invent new practices that, through their continued use, can influence the institutional complexity of a field.

Investigates methods of assessing guest satisfaction, some of which do not give a true reflection. Analyses by comparison UK hotel methods of assessment and ways of improving amenities, i.e. reception, room service, facilities, costs, etc., and suggests ways of systemizing customer response and hotel‐chain‐wide satisfaction indexing. A “Scorecard” system could be the answer.

This chapter considers how social capital is evolving in the era of globalization today especially under COVID-19 pandemic conditions globally. Definitions of social capital have varied: some broad others narrow. The Organisation for Economic Co-operation and Development (OECD), for example, currently has a broad research project on social capital. These researchers have defined social capital as comprising four key areas. These areas are:

• Personal relationships, referring to the structure of people’s social networks.

• Depth and breadth of social network support available to each person in their networks.

• Civic engagement activities such as volunteering and community action.

• Beliefs, attitudes, and action frames of reference such as trust and cooperative norms, of reciprocity.

Personal relationships, referring to the structure of people’s social networks.

Depth and breadth of social network support available to each person in their networks.

Civic engagement activities such as volunteering and community action.

Beliefs, attitudes, and action frames of reference such as trust and cooperative norms, of reciprocity.

Thus, there are tacit as well as explicit aspects of social capital though some of these may seldom if ever be articulated and delineated for others.

As Claridge (2020) indicates, there are distinct, but dynamically interrelated, levels of social capital. These levels range between the micro- or individual level. That is personal “habitus” – which Bourdieu (1977) describes as a person’s “taken-for-granted” – ways of being, thinking, and reacting to events and to other people. Then, the next level above the individual is the meso-level, which is “how things are done here amongst us,” that is, the level of a group’s social capital (such as a team, or an organizational or local community level). Lastly, and wider still, the top level is the macro- or cultural-societal structural level of the nation.

The social capital systems in any location encompasses sets of acceptable or culturally legitimated behavioral norms and rules of engagement between community members which include types of greetings, forms of cooperation, communications, and signaling between diverse members. Thus, social capital may be present in the tacit, or unspoken/taken-for-granted assumptions as much as in explicit or formalized codes of behavior. The forms of social interactions at each of the levels may have norms for specific types communication and address in particular sets of circumstances such as social gatherings at home or in public or when attending communal gatherings or ceremonial occasions, or between people of different social status. Social capital generates trust and social cohesion and some level of cultural and attitudinal consensus and interest, which in turn delivers a stable environment for the local community or larger society, business, or the economy.

• (1)

  Social capital is the development of relationships that help contribute to a more efficient production of goods and services as there is embedded trust, embodied in practice, that is, in behaviors regarded as trustworthy and socially helpful.

• (2)

  There are three types of social capital at each level of interaction – bonding, bridging, and linking. Bridging and linking are similar though they operate in different directions socially. Bonding social capital describes the connections between people in similar social levels or groups of people who share the same characteristic norms and beliefs, whereas linking social capital facilitates connects between different groups.

• (3)

  Social capital can therefore make or break businesses, especially small businesses or start-ups as those with the right kind and amount of social capital, such as good connections and contacts in the trade or profession, can usually thrive as they are able to get work done more quickly, effectively, and efficiently. Conversely, a lack of social capital denoting some distrust between groups can undermine social stability.

Social capital is the development of relationships that help contribute to a more efficient production of goods and services as there is embedded trust, embodied in practice, that is, in behaviors regarded as trustworthy and socially helpful.

There are three types of social capital at each level of interaction – bonding, bridging, and linking. Bridging and linking are similar though they operate in different directions socially. Bonding social capital describes the connections between people in similar social levels or groups of people who share the same characteristic norms and beliefs, whereas linking social capital facilitates connects between different groups.

Social capital can therefore make or break businesses, especially small businesses or start-ups as those with the right kind and amount of social capital, such as good connections and contacts in the trade or profession, can usually thrive as they are able to get work done more quickly, effectively, and efficiently. Conversely, a lack of social capital denoting some distrust between groups can undermine social stability.

The meso- or macro-levels of bridging type social capital ensures acceptance of established social roles locally and linking forms of social capital boost levels of acceptance of other roles such as those of leaders and followers.

All three forms of social capital and the three levels are not mutually exclusive but instead are mutually inclusive and interrelated. That is, they co-evolve, each impacting the other while dynamically interacting with the social capital anchored as it is emerging from the complex and interwoven fields of tacit and explicit norms of social interaction underpinning each of the levels of interaction over time.

The term “medical” will be interpreted broadly to include both basic and clinical sciences, related health fields, and some “medical” elements of biology and chemistry. A reference book is here defined as any book that is likely to be consulted for factual information more frequently than it will be picked up and read through in sequential order. Medical reference books have a place in public, school, college, and other non‐medical libraries as well as in the wide variety of medical libraries. All of these libraries will be considered in this column. A basic starting collection of medical material for a public library is outlined and described in an article by William and Virginia Beatty that appeared in the May, 1974, issue of American Libraries.

The purpose of this paper is to address the following questions: what factors affect work role transition outcomes of Filipino employees in Singapore? What is the influence of type of expatriation on work role transition outcomes? Two outcomes of interest are work adjustment and job satisfaction.

An e-mail containing the link to a web-based structured questionnaire was sent to Filipinos working in local and multinational organizations in Singapore, who were also encouraged to forward the link to other Filipinos working in Singapore. The number of respondents totals 106. We used regression analysis to address the research question.

Work adjustment and job satisfaction do not share common factors, indicating differences in their dynamics. Work adjustment is singly explained by the individual factor: the self-efficacy beliefs of the global employees. It is not influenced by the content and context of work but by the disposition of the individual alone. On the other hand, job satisfaction is explained by job factors (role discretion and role conflict) and organizational or job context factors (supervisory support and perceived organizational support). It is not explained by self-efficacy belief. Both work role adjustment and job satisfaction are not influenced by whether or not the global employee is company assigned or self-initiated.

Given the nonprobabilistic sampling employed, results of the study, in a strict sense, apply only to the individuals who participated in the survey. In addition, cross-sectional nature of the study also limits inference on causality.

The null results of gender, marital status, and age imply that these are not good indicators of success and are not a good basis for selection. However, one important dimension to consider in recruitment is self-efficacy belief. Managers also need to nurture self-efficacy of existing employees by enabling them to experience success and for the managers to consciously develop and maintain high self-efficacy belief themselves to serve as role model of employees. Moreover, organizations can enhance and manage job satisfaction by providing support from both the supervisor and the organization, and designing jobs that provide role discretion and less role conflict. In addition, the null result of type of expatriation suggests that pre-departure support erodes through time such that companies that send employees to foreign subsidiaries must continue to provide support beyond the pre-departure phase and highlight the role of host country operations in providing job content and context conducive to job satisfaction.

This study furthers the understanding of work role transition outcomes of people from Asia and the developing world who work in countries other than their own. It also broadens our perspective of work role transition by looking at two outcomes: work adjustment and job satisfaction. Moreover, this study provides an important contribution to the literature by examining the differences in outcomes of company assigned and self-initiated global employees.

Over the past decade, the rapid evolution of social media has impacted the field of human resource management in numerous ways. In response, scholars and practitioners have sought to begin an investigation of the myriad of ways that social media impacts organizations. To date, research evidence on a range of HR-related topics are just beginning to emerge, but are scattered across a range of diverse literatures. The principal aim of this chapter is to review the current literature on the study of social media in HRM and to integrate these disparate emerging literatures. During our review, we discuss the existent research, describe the theoretical foundations of such work, and summarize key research findings and themes into a coherent social media framework relevant to HRM. Finally, we offer recommendations for future work that can enhance knowledge of social media’s impact in organizations.